SD Card

Community Manager

May 20, 2019 17:01

Hi Santrello -

Give this a try and let us know if it works.

Using the USB cable that came with your phone, connect the phone to the computer.
If necessary, on the phone touch the Status bar, drag down to open the Notification screen, tap USB connected, then tap USB for ...notification.
On your computer, Windows Autoplay will connect to the device. Click Open folder to view files > OK when the prompt appears. Other transfer options may appear depending on what software you have on the computer, such as Samsung Kies, Microsoft apps, etc.
When the Removable Disk window appears, click Open folder to view files > OK. Multiple file folders (which are on your phone) will appear:
- One folder has files saved in your phone memory.
- One folder has files saved on your SD card.
Locate the folder that contains files saved on your SD card and click to open it.
Perform one of the following:
- Move files from computer to SD card
  1. Locate the files you want to move from your computer.
  2. Cut/copy and paste the desired file(s) from your computer to your SD card. You can also drag and drop items.
- Move files from SD card to computer:
  1. Before starting, note that it may be helpful to create a folder on the computer for which to store the files you move from the SD card.
  2. Locate the files you want to move in the SD card folder.
  3. Cut/copy and paste the desired file(s) from your SD card to your computer. You can also drag and drop items.
When done, safely disconnect your phone from the computer (such as tapping the Disconnect from PC option on the phone).

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Mark Ventrello

May 21, 2019 00:35

This did not work. (THERE ARE 2 PHOTOS PASTED INTO THIS. I COULDN'T FIND A WAY TO UPLOAD THEM TO YOU) When I connect my Coolpad Legacy phone to the computer, the following screen immediately pops up:

Then when I drag the Notifications Bar down and select USB. This is what comes up:

I select File Transfer and nothing happens. I unplugged and reconnected the phone and the same auto play screen pops up. When I first put the SD card into my phone I formatted it so I could transfer files to the SD card and I could then use the SD card in other devices. NOT just this phone. Now what? I really need to get some files on here I use during the day at work. Suggestions??? Thanks -Mark

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Jeobsplyr

May 22, 2019 13:45

Thought I'd chime in on this, too. I just bought this device a 2 days ago. I am very adamant about being able to connect my phone to my PC, to transfer files to and from my phone. I too have an SD card inserted in the phone, and have not been able to transfer files to the SD card from my PC. Strangely enough, when I do copy and paste a video file to the SD card, it does not appear on the card when searching the phone. It shows on the PC while the phone is plugged into the PC, tho. This is so weird. I never experienced this kind of behavior from any phone I have used in the past. It must be some kind of software bug. Accessing the same files through the Photos app, all the video files on the SD card show as audio (MP4) files. I must admit, I am mystified by all this. I have found workarounds, but, I think these issues need to be addressed ASAP.

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Community Manager

May 23, 2019 20:06
Edited

Thanks for the feedback, Jeobsplyr and Mark. Are you able to save files to the phone itself, and then transfer them to the SD card via the Files app?

Also, if you have a memory card reader nearby, are you able to add files that way?

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Jeobsplyr

May 23, 2019 23:43

To clarify, here's my scenario. I have a sd card that I used in my old phone (ZTE ZMAX PRO), which I placed in the Coolpad. No problem there, it read and shows all the files there, in both Photo and File apps. I connected the Coolpad to my pc, ran into the same issue as the previous poster. The Coolpad came up as USB Driver. Fortunately, I have A USB Driver installed on my pc which allowed me to access the Coolpad. Now, when trying to move files to my sd card, on my pc the file shows up, but, when checking for the same file on the Coolpad, the file is not there. This is the weird part, the file does show up in the File app. Of course, I tried to move it from there to the sd card, no go. So, I'm quite mystified by this. I never had a problem copying, pasting files to my sd card, especially from my pc. Any thoughts????

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Mark Ventrello

May 27, 2019 22:31

I originally had these files saved to my SD card that was in my ZTE (model #Z982) android phone. When I placed the SD card in my Coolpad it told me I had to format the SD card to be used exclusively in the Coolpad OR format it to move files to and from other devices. Of course I chose the second option - to transfer to and from other devices and just like the warning said, it deleted everything that was on the SD card. (Ii have them backed up on Microsoft One Drive) Even though I chose the formatting option to be able to transfer files to other devices, I've not been able to do this. IT IS STILL SHOWING UP ON MY PC AS A CD DRIVE!!!!! I'm not able to save to my phone and then transfer to the SD card. I keep backups of my files / music / photos on Microsoft One Drive. I cannot find a way to save to them to the phone. I also do not have a memory card reader. I SHOULD NOT HAVE TO JUMP THRU HOOPS TO TRANSFER FILES!!!! I've owned many brands and models of Android phones over the years and have never encountered this problem. I've NEVER had problems transferring files to my SD card any other make / model Android phone. I'm getting very frustrated. It's a great phone EXCEPT for this issue. So what do I do now? What do you suggest??? -Mark

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Mark Ventrello

May 31, 2019 14:24

Any update on this issue????

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Mark Ventrello

July 04, 2019 22:18

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Michael Volenski

August 21, 2019 21:26

My phone is running out of storage but won't allow me to move applications from internal to the ad card

1

Raymond W Wong

September 11, 2019 06:10

I was finally able to access and xfer files to/from my 128GB SD card on a 6.3" Coolpad CP3705A using the supplied USB cable. Here's how it went (I'm using an old Lenovo Windows 10 PC):

a. When it asks to format the SD card, choose the second option (can't remember the wording, but it was the one that allows x-fer of data to/from the phone, and allow you to read the SD card from other device (PC, camera, etc.) This is the one that formats in the format that supposedly readable by other devices (haven't actually removed the SD yet to verify that I can read it on a Windows 10 PC.

b. When you connect the phone to the PC, you will see Mobile USB driver (see two pics above). Click on Mobile Driver..exe and finish install of driver.

c. On phone, go to Settings, Type in "search settings" "USB". Choose "USB Preferences". In "Use USB for" wait for the 4 options to darken (so that the phone will let you choose one of the 4 options). Choose "File Transfer". Open a "File Explorer" window on your PC. Within a few seconds, under the "This PC" group, you should be able to see a subfolder "cp3705" (or the model of your phone). Click this, and then you should see your SD card just after the "Internal shared storage" folder.

Using Windows Explorer, I suggest that you create a personal folder on the SD card, and use this folder to store/manage your own files.

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Chnk Kim

May 16, 2020 03:54

Have your tried to send your PC the files via Bluetooth? Because the phone can't connect to the pc in the manner your think it should. I've tried everything that is possible without having to Root the phone.

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Theresa Arras

June 21, 2020 17:48

I can't seem to find out first how to mount sd card in phone the right way keeps saying no sd card I had once try to format for extra storage kept trying but said to slow an restart an no sd card I'm getting really tired of this until I get it in right an working I can't use my camera it won't let me I try to take pictures phone says no SD card mount sd card someone please help me my camera is everything I have gardens that my followers want to see lol

1

jessica coles

November 03, 2020 05:52

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Aaron Perry

March 11, 2021 01:10
Edited

My CoolPad Legacy wont even read my 32gb sd card, meaning it won't detect it

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SD Card

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