Community Manager
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Activity overview
Latest activity by Community Manager-
Community Manager commented,
Sorry to hear that Kelly! Have you tried contacting support at (877) 606–5753?
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Community Manager commented,
Hm, have you tried disabling Battery Saver, Ty?
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Community Manager commented,
Hi James! We've identified this issue recently and are already in the process of fixing it in an upcoming software patch. Sorry for the inconvenience, and thanks for your patience while we get this...
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Community Manager commented,
Sorry to hear that Terrence! Video calling should work between compatible devices. Which app's video calling isn't working? Skype, Facebook Messenger, WhatsApp?
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Community Manager created an article,
How do I send my Coolpad Tracker in for repair or replacement under warranty?
Call our Customer Care Center at (877) 606-5753 and they can arrange shipping for repairs or replacements under warranty.
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Community Manager created an article,
Does the Coolpad Tracker require a service plan?
Yes, the Coolpad Tracker requires a $5/month service plan with Sprint. You can learn more about their plans for connected devices here.
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Community Manager created an article,
What's the battery life on the Coolpad Tracker?
The Coolpad Tracker has a 760 mAh internal battery. It charges fully in one hour, and can last up to 3-10 days, based on average use.
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Community Manager created an article,
Is the Coolpad Tracker waterproof?
Yes! The Coolpad Tracker is rated IP67, which means it has complete protection against dust ingress, and that it can be submerged in up to 1 m of water for up to 30 minutes. You wouldn't want to go...
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Community Manager commented,
Thank you for the response - we are investigating this and working on a fix.
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Community Manager commented,
Thanks for the feedback, Jeobsplyr and Mark. Are you able to save files to the phone itself, and then transfer them to the SD card via the Files app? Also, if you have a memory card reader nearby, ...